General Policy

Effective Date: …/07/2026

1. Scope of Application

This warranty policy applies to products supplied by FEITENG INTERNATIONAL COMPANY LIMITED (FEITENG) and purchased through FEITENG's official sales channels, including but not limited to:

• FEITENG's official website;
• FEITENG's office or business locations;
• FEITENG's sales team;
• Official online sales channels operated by FEITENG;
• Agents, partners, or distributors authorized by FEITENG (if any).

2. Warranty Period

The warranty period is applied according to each product group and is indicated in one of the following documents:

The warranty period shall be determined based on one of the following documents (depending on the product):

• Value Added Tax (VAT) invoice or sales invoice.
• Warranty card (if any).
• Quotation, sales contract, or confirmation document issued by FEITENG.
• Manufacturer's warranty policy.

The warranty period shall be calculated from the date the customer receives the product or according to the agreement stated in the sales contract.

3. Warranty Coverage

The warranty only covers repair, replacement of parts, or product replacement in accordance with FEITENG's regulations or the manufacturer's regulations.

The warranty policy does not include data recovery, software installation, system configuration, or other additional services unless otherwise agreed separately.

4. Warranty Conditions

All warranty requests must be accompanied by valid proof of purchase.

Customers are required to provide an official purchase invoice, receipt, or confirmation document issued by FEITENG INTERNATIONAL COMPANY LIMITED, clearly showing the following information:

• Model (Product Code)
• Product serial number (if any)
• Purchase date

Documents such as product images, screenshots, or merely providing the physical product without valid proof of purchase shall not be considered proof of purchase and shall not be sufficient for warranty verification.

In addition, the product will be repaired free of charge if all of the following conditions are met:

• The product is still within the warranty period as specified in Section 2 of this policy or under the manufacturer's warranty policy (if any);
• The defect is caused by technical defects or component defects from the manufacturer;
• The warranty seal, product code, or serial number (if any) remains intact and has not been erased, altered, or torn;
• The product has been used, installed, and operated in accordance with the manufacturer's instructions;
• The product does not fall under the warranty exclusion cases specified in Section 4.

5. Warranty Exclusions

FEITENG reserves the right to refuse warranty service in the following cases:

• The product is out of the warranty period;
• The product was purchased from unauthorized sales channels or distributors;
• Damage occurring during transportation arranged by the customer or a third-party carrier;
• Damage caused by dropping, impact, deformation, cracking, breakage, or other external mechanical impacts;
• Damage caused by natural disasters, fire, lightning, flooding, or force majeure events;
• Damage caused by incorrect voltage, unstable power supply, or environmental conditions inconsistent with the manufacturer's recommendations;
• The product has been disassembled, repaired, modified, or altered without authorization, or serviced by a party not authorized by FEITENG or the manufacturer;
• The warranty seal, serial number, or identification label is missing, torn, altered, or cannot be identified;
• Damage caused by improper use, improper instructions, or failure to follow the correct installation procedures;
• Normal wear and tear of consumable parts or cases not covered under the manufacturer's warranty policy.

6. Warranty Claim and Processing Procedure

Step 1: Warranty Request Submission

Customers are requested to provide:

• Company name or contact person.
• Contact information.
• Product code or serial number (if any).
• Invoice, warranty card, or proof of purchase.
• Description of the defect together with photos or videos (if any).

Step 2: Product Inspection

FEITENG will receive and inspect the product condition to determine the cause of the defect and verify the warranty eligibility.

Step 3: Warranty Processing

Depending on the inspection result, FEITENG or the manufacturer will carry out one of the following actions:

• Repair the product;
• Replace defective parts;
• Replace the product with the same or equivalent product (if eligible under the manufacturer's warranty policy);
• Reject the warranty request and inform the customer of the reason if the product does not meet the warranty conditions.

The warranty processing time may vary depending on the product type, the extent of the damage, and the availability of replacement parts from the manufacturer.

Step 4: Product Return

The customer receives the product after the warranty service has been completed or according to FEITENG's notification.

7. Shipping Costs

For products eligible for warranty service, shipping costs shall be handled according to the agreement between FEITENG and the customer or according to the regulations of each manufacturer.

For products not covered by the warranty, the customer shall bear the costs of inspection, repair, replacement parts (if any), and any shipping costs incurred.

8. Responsibilities of FEITENG and the Customer

FEITENG's Responsibilities

• Receive and process warranty requests in accordance with the established procedure;
• Keep customer information confidential during the warranty claim and processing;
• Notify customers of the inspection results and the proposed handling method;
• Perform warranty services in accordance with FEITENG's current warranty policy or the manufacturer's warranty policy.

Customer's Responsibilities

• Provide complete information and documents relating to the product.
• Pack the product carefully when sending it for warranty service to avoid damage during transportation.
• Back up data (if any) before sending the product for warranty service.
• Cooperate with FEITENG during the inspection and warranty processing.

9. General Provisions

For products with a separate warranty policy issued by the manufacturer, FEITENG shall apply the manufacturer's warranty policy. In the event of any inconsistency between FEITENG's Warranty Policy and the manufacturer's warranty policy, the manufacturer's warranty policy shall prevail.

This Warranty Policy serves as the basis for FEITENG and the customer to perform their respective rights and obligations relating to product warranty.

FEITENG reserves the right to amend, supplement, or update this Warranty Policy to comply with applicable laws, the manufacturer's policies, or the Company's business operations.

Any amendments to this Warranty Policy will be notified to customers by FEITENG through the official website, email, written notice, or other official communication channels of FEITENG. The updated Warranty Policy shall become effective from the date of notification or from the effective date specified in such notification.

Once the notification has been made, the updated Warranty Policy shall become effective from the specified effective date, even if the customer does not monitor or receive such notification.

Hotline/Zalo

081 989 6156